Associate Director, Operations - Ogilvy

• Identified and pursued opportunities for developing scalable systems, databases, and infrastructure to ease workflow challenges throughout structural change + business acquisition

• Conducted weekly resource management meetings with key stakeholders using a real-time, data-informed approach to capacity and utilization management while ensuring optimized billability and effective resource structures

• Fostered cross-functional relationships between leaders in finance and HR to drive efficiency and simplify workflows

• Led continuous review of delivery and progress across projects; managed scope-creep and deliverable reconciliation

• Effectively and impartially navigated conflicting priorities with creative problem solving and decision making that kept teams motivated in high pressure situations and ensured best results