SENIOR OPERATIONS AND RESOURCE MANAGER - DENTSU

• Established, owned, and maintained resource management database for account management and operational excellence campuses across the US Creative Service Line, including paid allocations, utilizations, and pipeline needs

• Monitored full-time and freelance roles, as well as owning resourcing requests for new full-time and freelance new hires

• Managed intern placement, hiring recommendations, and mediated sensitive/confidential staffing situations

• Directed weekly resourcing and recruiting statuses

• Created monthly financial analysis for internal review

• Engaged with talent to gain meaningful understanding of skills, experience, and aspirations for most effective resourcing

• Collaborated with project and account management leads to understand and address challenges across processes, tools, and platforms to improve the team’s day-to-day